1. How can we stay connected to Pretty Paper Studio?
Pretty Paper Studio is not just an online paper craft supply store. Yes, our prices are competitive compared to other stores in the UAE and Gulf, but we also believe in giving our customers added benefits via our Blog, Facebook, Instagram, YouTube, Twitter, and Pinterest. Watch out for our talented Design Team’s tutorials on our Blog and YouTube channel. Subscribing to our mailing list is also an easy way to stay up to date about new arrivals, workshops, discounts, and promotions.
2. What payment methods do you offer?
Cash On Delivery
This payment method is available only for residents of the UAE. The courier company will collect cash from you when they deliver your order. There are no extra charges for paying through this method.
If you choose Bank Transfer, we will email you our bank details after packing your order. Once we receive the payment in full, we will dispatch your order. There are no extra charges for paying through this method.
If your order amount is over AED 250, you can pay using your Credit and/or Debit Card at checkout. Please click on the option called ‘TAP’ – you will see it at the checkout page. There are no extra charges for paying through this method.
Customers choosing to pay via PayPal will be sent a money request after the order is packed and ready for dispatch. Once we receive the payment in full, we will dispatch your order. All PayPal transactions will be in USD and a PayPal Transaction fee will be applicable. Please contact us via email for any clarifications.
3. Do I need a PayPal account to pay via PayPal?
You can pay with your Debit or Credit Card on PayPal even if you do not have a PayPal account. However, having a PayPal account makes it easier and safer to shop online, and you don’t need to re-enter your card details each time you pay.
4. What are your shipping rates?
Orders above AED 200 will be shipped for FREE and orders below AED 200 will incur a nominal charge of AED 15*.
*This rate applies only to service areas (within main city limits). Remote areas will incur a courier charge of AED 45 + 5% VAT. We will get in touch with you via telephone or email if your address falls under remote area.
Shipping charges to Oman is a flat rate of AED 30.
We can provide you with a quote for other countries once we know the weight and dimension of your order as the rate differs from country to country.
5. How do you ship orders?
Local orders are sent using a Dubai-based courier company. International orders will be shipped via DHL/FedEx/UPS depending on your country of residence.
6. How can I keep a track of my order?
Once your order is dispatched, you will receive a shipping notification via email with tracking details.
7. When will I receive my order?
If you opt for Cash on Delivery payment method, orders with addresses within service areas (main city limits) will reach in 2 working days. If you opt for the Bank Transfer payment method, your order will be dispatched only after we receive the payment in full. Delays can occur in delivery if the customer doesn’t respond to the courier company’s calls on time.
Addresses in remote areas of UAE will receive their order in 3-5 working days.
Delays can occur in delivery if the customer doesn’t respond to the courier company’s calls on time.
Orders will be dispatched only after we receive the payment in full and should reach you within 5 working days depending on your location and address.
8. What is your Return Policy?
We will accept a refund/exchange request of unopened and unused items only within 7 days of delivery. Return courier will incur an additional charge of AED 25 + 5% VAT (charged by the courier company and not Pretty Paper Studio).
9. What if I receive a damaged product?
Any item with a manufacturing defect will be replaced free of charge depending on availability or the amount will be refunded to you via Bank Transfer. However, such a defect has to be notified to us within 72 hours of receiving the item.
10. What if the item I am looking for isn’t listed on your website?
If you are looking for an item that isn’t listed on our website, kindly send us an email requesting for Pre-Order – [email protected] and we will do our best to get the item for you. We also open PreOrder options every few months which is announced via email and social media.
11. Does your Shipping Fee include Customs and Duty Taxes?
No, our Shipping Fee does not include any customs, duty or taxes. The customer will be responsible for these.
12. Do you have a physical address we can come to view your products?
At the moment we offer an online shopping service only.
If you have any further doubts, please do not hesitate to shoot us an email – [email protected]